View Refunds

You can view refunds made towards a payment on a case.

1. Open a case and navigate to the Payment panel.
2. Click the edit icon to the right of the payment to open the Payment Edit panel.

3. Click View Refunds to view any refunds made to the payment.
4. Select the Voided check box to void any refunds made in error. Refunds should be voided instead of removed to preserve the history of the cash flow and accurately identify why changes were made to the transaction.