Service Requests

A service request is a request for service initiated through a contact to the organization, generally a citizen's call, describing some type of problem (usually at a specific location) and the action taken to remedy the situation. Three basic elements are needed to initiate a service request:

• The problem
• The incident location
• The caller or contact information

A service request tracks the action from the initial contact to dispatch and investigation, and then to the resulting recommendation. A service request is attached to an incident location and can be represented by a single point on the map, making it easy to link other callers reporting the same problem in the area to a single service request.

Service request templates can be configured by the administrator in Admin. See Service Requests in the Admin Guide for Trimble Unity Maintain and Trimble Unity Permit for more information.