Refund a Payment

You can refund one or more payments made on a case.

1. Open a case and navigate to the Payment panel.
2. Select one or more payments to refund.
3. Click Refund Payments to open the Refund Payments panel.

4. Enter the Refund amount and any Comment regarding the reason for the refund for each selected payment.
5. Click Refund to refund the payments.

The Payment and Fees panels reflect the refunded payment or payments. See Payment Fields for more information.

See View Refunds for information on voiding a refund made in error.