Configure Work Order Preferences

The Work Order panel contains preferences related to work orders.

  1. From the home page, click Admin and click Preferences.
  2. Click the Maintain tab.
  3. Expand the General section on the Work Order panel.
  4. In the Default Work Order Status - New field, select the default status for new work orders.

  1. Add Category Values that can be assigned to a work order. See Add Category Values for a Work Order for more information.
  2. Add Print Templates to print work orders in Respond. See Add Print Templates for a Work Order for more information.
  3. Add Resolution Values that can be assigned to a work order. See Add Resolution Values for a Work Order for more information.
  4. Add Status Values that can be assigned to a work order. See Add Status Values for a Work Order for more information.

IMPORTANT: The values Cancel and Closed must not be removed, but the description can be changed.

NOTE: Admin automatically saves the changes you make. A message appears at the bottom of the page when you make changes.