Open a Case

Use Task Manager to view an existing case by identifying a specific task.

PREREQUISITES: The first time you open Respond, you need to add any apps or pages you need or want to access. For example, use the Route menu option to add a menu item that navigates to the Asset Details, License Management tool, Download Reports, and other pages. See Add Menu Items and Edit Item Fields for more information.

1. Open Task Manager and perform a search. See Search for Tasks for more information on performing a search.
2. Click the case number by the task to open the case. If the case number is not visible, click the column icon and select it.

See topics under Case Summary for more information on editing a case.

See Complete a Task for more information on completing a task.