Troubleshooting Issues

Single Sign-on (SSO) is required to log in to the app. If SSO is not configured for your account, you will not be able to log in.

  1. Configure the Redirect URI to enable SSO. See Configure the Redirect URI for more information.
  2. After the Redirect URI has been configured, enable SSO for your account. See the Single Sign-on Guide for Trimble Unity Maintain and Trimble Unity Permit for more information.
  3. Log in to the app using SSO. See Log In for more information.

Clearing the offline map area cache can resolve map display or performance issues.

  1. Tap Settings.
  2. Tap Logout.

A confirmation message appears to inform you that if you log out, internet access will be required to log in the next time.

  1. Tap Confirm to log out.
  2. Tap Settings.
  3. Tap Offline Cache.

  1. Next to Offline Map Areas, tap Clear All to clear all map areas.

A confirmation message appears to inform you that this will erase all the offline map areas from your device.

  1. Tap Clear to confirm.

The offline map cache is cleared.

  1. Tap the Back icon to return to the Settings screen.
  2. Tap the X icon to return to the log in screen.
  3. Log in to the app again. See Log In for more information.
  • To access Permit functionality in the app (cases, case violations, case tasks), you must first review and complete all prerequisites. If you do not have access to these settings, please contact your administrator.

    • PREREQUISITES:

    • User and Organization Setup:
    • You must be assigned to an employee organization. See Add or Edit an Employee in the Admin Guide for Trimble Unity Maintain and Trimble Unity Permit for more information.
    • You must be assigned to a user organization. See Add a Permit User in the Admin Guide for Trimble Unity Maintain and Trimble Unity Permit for more information.
    • Select a default organization. This organization can be the same as your user organization. If a default organization is not selected, you will not be able to utilize Trimble Unity Permit functionality in the app. See Add a Permit User in the Admin Guide for Trimble Unity Maintain and Trimble Unity Permit for more information.
    • Permit Licensing and Role:
    • You must be licensed for Unity Permit Case API Extended and Unity Permit Edit + in Trimble Unity Admin. See Assign Licensing in the Admin Guide for Trimble Unity Maintain and Trimble Unity Permit for more information.
    • To access Code Enforcement Inspection cases, you must be assigned to the Inspector role. See Make a User an Inspector in the Admin Guide for Trimble Unity Maintain and Trimble Unity Permit for more information.
    • ArcGIS Advanced Editing License:
    • You must have an ArcGIS Advanced Editing license to edit parcels. If you do not have this license, you will not be able to make any changes to asset details and an error will appear informing you that your ArcGIS license does not support editing of this feature and an Advanced Editing license is required. Please contact your administrator or see Introducing the ArcGIS Advanced Editing user type extension on Esri's website for more information.